how it works

My Hilton Honors Experience was cancelled. Will it be rescheduled?

If the Experience you redeemed does not go on as planned, we will fully refund your Hilton Honors Points. If the event is rescheduled for a later date, our Team will contact you with this information and provide you with the opportunity to redeem the Experience again for the same number of Points.

My Hilton Honors Experience was cancelled. Will my Points be refunded?

Yes, your Points will be refunded and a member of our Team will contact you.

My Hilton Honors Experience was cancelled, but I have already booked my hotel for the duration of this experience. What do I do?

We remain committed to offering you flexibility with booking options in the current environment. Given these unique circumstances, we are making adjustments to our individual booking policies, including those booked with Points, to give you extra peace of mind. You can learn more about Hilton’s cancellation policies here.

I have not seen an update as it relates to COVID-19 affecting my upcoming Experience. Where do I go for information?

Hilton is committed to the health and well-being of our members. We are actively monitoring all scheduled Experiences and should changes occur with your Experience, you will be the first to know. We are offering flexible cancellations for all Experiences through May 31, 2020, and you can contact us at HiltonHonorsExperiences@Hilton.com where our Team Members are standing by to assist you. In the meantime, we encourage you to view Hilton’s complete statement here.

My Hilton Honors Experience was not cancelled, but I am concerned about my health. What do I do?

We are offering flexible cancellations and full Points refunds for all Experiences through May 31, 2020. Please contact us at HiltonHonorsExperiences@Hilton.com where our Team Members are standing by to assist you.

My Experience was not cancelled and involves an overnight stay at a Hilton hotel. What measures are being taken to ensure my well-being?

As it has always been, the safety and security of our guests and Team Members remains our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more rigorous. Those protocols have been outlined here.

Should you still feel concerned, we are offering flexible cancellations for all Experiences. Please contact us at HiltonHonorsExperiences@Hilton.com where our Team Members are standing by to assist you.

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We’ve found 192 Hilton Honors experiences for you.

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Sports

CBA Regular Season Game VIP Tickets: February 23 & F...

Beijing, China

Closed

20,000 pts

Closed

Culture

Get Away to the Caribbean's Best All-Inclusive Adult...

La Romana, Dominican Republic

Closed

488,000 pts

Closed

Music

Angela Zhang Concert Tickets

Beijing, China | Feb 29, 2020

Closed

20,250 pts

Closed

Culture

Once-in-a-Lifetime Getaway to Harbor Club St. Lucia,...

Rodney Bay, Saint Lucia

Closed

888,000 pts

Closed

Music

The Ultimate Las Vegas Gaming Experience with Steven...

Las Vegas, NV, USA | Nov 23, 2019

Closed

710,000 pts

Closed

Sports

Golden State Warriors VIP Experience: Game Tickets +...

San Francisco, CA, USA | Feb 08, 2020

Closed

369,500 pts

Closed

Culture

Disneyland® Resort VIP Tour for the Family

Anaheim, CA, USA

Closed

971,000 pts

Closed

Music

The Big Band Concert Tickets

Beijing, China | Feb 21, 2020

Closed

25,000 pts

Closed

Culture

Experience Tropical Bliss at Conrad Koh Samui 

Koh Samui, Thailand

Closed

326,388 pts

Closed

Culture

Private Magic Lessons at the World-Famous Magic Castle

Hollywood, CA, USA

Closed

296,000 pts

Closed

Food

LAVO Steak Tasting Experience in NYC or Las Vegas

USA

Closed

500,500 pts

Closed

Sports

Golden State Warriors VIP Experience: Game Tickets +...

San Francisco, CA, USA | Feb 27, 2020

Closed

406,000 pts

Closed

Sports

Golden State Warriors VIP Experience: Game Tickets +...

San Francisco, CA, USA | Mar 07, 2020

Closed

294,500 pts

Closed

Sports

Golden State Warriors VIP Experience: Game Tickets +...

San Francisco, CA, USA | Feb 20, 2020

Closed

259,000 pts

Closed

Sports

McLaren VIP Experience in Hanoi: Sunday Race Day 

Hanoi, Vietnam | Apr 05, 2020

Closed

862,500 pts

Closed

Music

Zhouchuanxiong Concert Tickets

Beijing, China | Apr 18, 2020

Closed

8,000 pts

Closed

Sports

Sunday at Augusta + Executive Club Hospitality

Augusta, GA, USA | Apr 12, 2019

Closed

870,000 pts

Closed

Food

Authentic Italian Wine & Lake Tour in Northern Italy

Brescia, Italy

Closed

215,000 pts

Closed

Sports

McLaren VIP Experience in Hanoi: Saturday Qualifying...

Hanoi, Vietnam | Apr 04, 2020

Closed

520,000 pts

Closed

Food

Beauty & Essex Chef's Tasting in NYC, Las Vegas or LA

USA

Closed

355,501 pts

Closed

Sports

UFC 249 Ultimate Fan Experience

Brooklyn, NY, USA | Apr 18, 2020

Closed

380,000 pts

Closed

Culture

A Real Prague Experience with Hilton

Prague, Czech Republic

Closed

350,000 pts

Closed

Sports

VIP Access to Unveiling of McLaren's 2020 F1 Car

Woking, United Kingdom

Closed

171,500 pts

Closed

Sports

Golden State Warriors VIP Experience: Game Tickets +...

San Francisco, CA, USA | Mar 28, 2020

Closed

192,500 pts

Closed

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