how it works

My Hilton Honors Experience was cancelled. Will it be rescheduled?

If the Experience you redeemed does not go on as planned, we will fully refund your Hilton Honors Points. If the event is rescheduled for a later date, our Team will contact you with this information and provide you with the opportunity to redeem the Experience again for the same number of Points.

My Hilton Honors Experience was cancelled. Will my Points be refunded?

Yes, your Points will be refunded and a member of our Team will contact you.

My Hilton Honors Experience was cancelled, but I have already booked my hotel for the duration of this experience. What do I do?

We remain committed to offering you flexibility with booking options in the current environment. Given these unique circumstances, we are making adjustments to our individual booking policies, including those booked with Points, to give you extra peace of mind. You can learn more about Hilton’s cancellation policies here.

I have not seen an update as it relates to COVID-19 affecting my upcoming Experience. Where do I go for information?

Hilton is committed to the health and well-being of our members. We are actively monitoring all scheduled Experiences and should changes occur with your Experience, you will be the first to know. We are offering flexible cancellations for all Experiences through May 31, 2020, and you can contact us at HiltonHonorsExperiences@Hilton.com where our Team Members are standing by to assist you. In the meantime, we encourage you to view Hilton’s complete statement here.

My Hilton Honors Experience was not cancelled, but I am concerned about my health. What do I do?

We are offering flexible cancellations and full Points refunds for all Experiences through May 31, 2020. Please contact us at HiltonHonorsExperiences@Hilton.com where our Team Members are standing by to assist you.

My Experience was not cancelled and involves an overnight stay at a Hilton hotel. What measures are being taken to ensure my well-being?

As it has always been, the safety and security of our guests and Team Members remains our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more rigorous. Those protocols have been outlined here.

Should you still feel concerned, we are offering flexible cancellations for all Experiences. Please contact us at HiltonHonorsExperiences@Hilton.com where our Team Members are standing by to assist you.

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We’ve found 51 Hilton Honors experiences for you.

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Culture

Unwind with a Blissful Swedish Couples Massage

Pune, India

Closes In 237d, 19h

10,000 pts

Redeem

Culture

A Spiritual Journey at Tirta Empul Water Temple in Bali

Bali, Indonesia

Closes In 237d, 19h

10,000 pts

Redeem

Food

Learn to Cook Like the Balinese on the Beach

Bali, Indonesia

Closes In 237d, 19h

10,000 pts

Redeem

Food

The Legendary Sunday Brunch for Two at Conrad Pune

Pune, India

Closes In 237d, 19h

15,000 pts

Redeem

Food

The Ultimate Mezcal Tasting Experience 

Cancun, Mexico

25,000 pts

Redeem

Food

Exclusive Chef-Crafted Teppanyaki Meal at Conrad Ban...

Bangkok, Thailand

25,000 pts

Redeem

Food

Tropical Dinner Buffet for Two in Paradise

Bali, Indonesia

25,000 pts

Redeem

Food

Progressive Four-Course Culinary Experience in Manila

Manila, Philippines

25,000 pts

Redeem

Food

Wine, Dine & Savor the Flavors of Malaysian Heritage

Kota Kinabalu, Malaysia

25,000 pts

Redeem

Food

Experience the Art of Mixology at Hilton Kota Kinabalu

Kota Kinabalu, Malaysia

25,000 pts

Redeem

Food

Authentic Rum Tasting at Hilton Barbados Resort

Needham's Point, Barbados

25,000 pts

Redeem

Food

Weekend Brunch for Two at The Beverly Hilton

Los Angeles, CA, USA

25,000 pts

Redeem

Food

Exquisite Cantonese Cuisine at Conrad Centennial Sin...

Singapore

25,000 pts

Redeem

Culture

Signature Oil Massage at Conrad Bangkok

Bangkok, Thailand

50,000 pts

Redeem

Food

One-of-a-Kind Private Beachside Dinner 

Bali, Indonesia

50,000 pts

Redeem

Food

Savor Modern Chinese Cuisine at Conrad Manila

Manila, Philippines

50,000 pts

Redeem

Culture

Wellness Spa Indulgence at Conrad Manila 

Manila, Philippines

50,000 pts

Redeem

Food

Learn to Craft Fresh Authentic Balinese Cuisine

Bali, Indonesia

50,000 pts

Redeem

Food

Indulge in the Ultimate Sunday Brunch at Conrad Cent...

Singapore

50,000 pts

Redeem

Food

Chef Tasting Fit for a Star at The Beverly Hilton

Los Angeles, CA, USA

50,000 pts

Redeem

Music

Barenaked Ladies Concert Tickets

Houston, TX, USA | June 06, 2020

Closes In 44d, 18h

70,000 pts

Redeem

Music

Barenaked Ladies Concert Tickets

Kansas City, MO, USA | June 25, 2020

Closes In 64d, 18h

70,000 pts

Redeem

Culture

Experience Colonial Magic with a Guatemala City Geta...

Guatemala City, Guatemala

Closes In 22d, 18h

80,000 pts

Sold Out

Music

Lady Antebellum Concert Tickets

Hartford, CT, USA | June 14, 2020

Closes In 54d, 18h

80,000 pts

Redeem

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