how it works

Who can redeem Points for Hilton Honors experiences?

All Hilton Honors members can bid and redeem their Points for Hilton Honors Auction experiences.

Can I cancel, refund or change my Hilton Honors experience?

Hilton Honors experiences cannot be exchanged, modified, cancelled or refunded. Read the Hilton Honors Auction Terms and Conditions for more information.

When will I find out if mine is the winning bid on the Hilton Honors experience?

We will notify you by email immediately following auction closing if you have won, and will follow up by contacting you shortly after to confirm necessary details to fulfill your auction experience. So please make sure the contact information in your Hilton Honors profile is correct. In addition, you can check to see if you have won by visiting the Hilton Honors Auction site and checking the status of your bid in the Bid Status section.

Is there a limit to how many Hilton Honors experiences I can redeem for?

You may redeem up to five (5) experiences within a calendar year. Please note that if you are bidding on multiple Hilton Honors Auction experiences at the same time, you must have sufficient Points in your account to cover all bids.

I won an experience but have not received the details of my Hilton Honors reward. What do I do?

Please contact us at HiltonHonorsAuction@Hilton.com and provide your Hilton Honors Number and the reward you won to help us assist you.

I redeemed for Lawn Days tickets. How do I use my code to secure my tickets?

Please review the Lawn Days User Guide here. for more information on redeeming your Lawn Days tickets. If you have any additional questions, email us at HiltonHonorsExperiences@hilton.com

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