My Hilton Honors Experience was cancelled. Will it be rescheduled?
If the Experience you redeemed does not go on as planned, we will fully refund your Hilton Honors Points. If the event is rescheduled for a later date, our Team will contact you with this information and provide you with the opportunity to redeem the Experience again for the same number of Points.
My Hilton Honors Experience was cancelled. Will my Points be refunded?
Yes, your Points will be refunded and a member of our Team will contact you.
My Hilton Honors Experience was cancelled, but I have already booked my hotel for the duration of this experience. What do I do?
We remain committed to offering you flexibility with booking options in the current environment. Given these unique circumstances, we are making adjustments to our individual booking policies, including those booked with Points, to give you extra peace of mind. You can learn more about Hilton’s cancellation policies here.
I have not seen an update as it relates to COVID-19 affecting my upcoming Experience. Where do I go for information?
Hilton is committed to the health and well-being of our members. We are actively monitoring all scheduled Experiences and should changes occur with your Experience, you will be the first to know. We are offering flexible cancellations for all Experiences through May 31, 2020, and you can contact us at HiltonHonorsExperiences@Hilton.com where our Team Members are standing by to assist you. In the meantime, we encourage you to view Hilton’s complete statement here.
My Hilton Honors Experience was not cancelled, but I am concerned about my health. What do I do?
We are offering flexible cancellations and full Points refunds for all Experiences through May 31, 2020. Please contact us at HiltonHonorsExperiences@Hilton.com where our Team Members are standing by to assist you.
My Experience was not cancelled and involves an overnight stay at a Hilton hotel. What measures are being taken to ensure my well-being?
As it has always been, the safety and security of our guests and Team Members remains our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more rigorous. Those protocols have been outlined here.
Should you still feel concerned, we are offering flexible cancellations for all Experiences. Please contact us at HiltonHonorsExperiences@Hilton.com where our Team Members are standing by to assist you.
Take the ferry across from Auckland to Waiheke Island, New Zealand's Island of Wine, for a full day of exploring and wine tasting at three iconic vineyards. First up is Mudbrick Vineyard, with a special cellar door tasting to learn about Mudbrick's varietals. Relax on the terrace or wander the garden, enjoying sweeping sea views. Then comes Cable Bay Vineyard. Its cellar door area was designed as the perfect space to learn about the winemaking process, with a window into the working winery below. Last but not least, Te Motu Vineyard is famous for rich, complex, Bordeaux-style wines, with a rural wine shed where you can sip amongst the vines.
This experience for two (2) includes:
-A full day wine tour for you and your guest to Waiheke Island
-Coach transfers to and from Matiatia Wharf and each vineyard, complete with scenic views and commentary
-Return ferry to Waiheke Island from downtown Auckland, and scenic coach transfers
-Access to an All-Day Local Bus Pass for further exploration
Please note this package does not include rail, airfare, or hotel accommodations. Valid through December 31, 2019.
Terms & Conditions
Experience includes (a) full day wine tour for you and your guest to Waiheke Island, (b) coach transfers for two (2) to and from the ferry wharf and each vineyard, (c) return ferry to Waiheke Island from downtown Auckland, with scenic coach transfers, (d) all day local bus pass. Tour operates Wednesday-Sunday, subject to availability. Not available on public holidays. Guests must be 18 or order to join the wine tour. Bookings are essential. Valid through December 31, 2019. Experience does not include rail or airfare. The winning bidder may not resell items and/or experiences redeemed through the Hilton Honors Auction site and may not re-market, resell or otherwise transfer or dispose of an experience without obtaining Hilton Honors' prior written consent. A Hilton Honors member will be disqualified from claiming the experience if his or her account does not have sufficient Points at the time of auction closing. Winner will receive notification of winning bid via email. Members may only redeem for up to five (5) total packages per year. All other Hilton Honors Auction Terms and Conditions apply.
Bid History *
Winning (Maximum Bid)
Sep 27, 2019 01:27:50 PM EDT
Winning (Maximum Bid)
Nov 11, 2019 01:48:15 PM EST
Winning (Maximum Bid)
Nov 15, 2019 12:28:59 AM EST
* The Number of Bids may differ from the count listed in the Bid History due to Maximum Bids being recorded as single bids. For more information on Maximum Bidding, please click here.