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Who can redeem Points for Hilton Honors experiences?

All Hilton Honors members can bid and redeem their Points for Hilton Honors Auction experiences.

Can I cancel, refund or change my Hilton Honors experience?

Hilton Honors experiences cannot be exchanged, modified, cancelled or refunded. Read the Hilton Honors Auction Terms and Conditions for more information.

When will I find out if mine is the winning bid on the Hilton Honors experience?

We will notify you by email immediately following auction closing if you have won, and will follow up by contacting you shortly after to confirm necessary details to fulfill your auction experience. So please make sure the contact information in your Hilton Honors profile is correct. In addition, you can check to see if you have won by visiting the Hilton Honors Auction site and checking the status of your bid in the Bid Status section.

Is there a limit to how many Hilton Honors experiences I can redeem for?

You may redeem up to five (5) experiences within a calendar year. Please note that if you are bidding on multiple Hilton Honors Auction experiences at the same time, you must have sufficient Points in your account to cover all bids.

I won an experience but have not received the details of my Hilton Honors reward. What do I do?

Please contact us at HiltonHonorsAuction@Hilton.com and provide your Hilton Honors Number and the reward you won to help us assist you.

I redeemed for Lawn Days tickets. How do I use my code to secure my tickets?

Please review the Lawn Days User Guide here. for more information on redeeming your Lawn Days tickets. If you have any additional questions, email us at HiltonHonorsExperiences@hilton.com

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Private Madison Square Garden All Access Tour

New York, NY, USA

Think you've seen all there is to see at The World's Most Famous Arena®? Discover so much more on the brand-new All Access Tour. Visit exclusive, behind-the-scenes parts of The Garden and hear its history from an expert tour guide who knows every iconic story and legendary moment. With the revamped tour, guests will encounter exciting new stops and state-of-the-art virtual reality technology that offers a first-hand glimpse into the excitement of being at one of The Garden's world-class events. Plus, there's always a surprise! Will you see the hardwood or the ice? A stage being built? A rehearsal? Take the tour to find out!

This experience includes:
-Private Madison Square Garden All Access tour for up to ten (10) guests

Tour will take place for 90 minutes with start times at 12:15pm, 12:30pm and 1:00pm. Tours available in English and Spanish. Follow-along guides available in: Español, Mandarin, Français, Português, Deutsche and Italiano. Tour content, routes, dates and times are subject to change without notice. Visit msg.com/tours for a list of closures.  Date selection subject to availability. Valid through May 2020.

Terms & Conditions

Package includes access for up to ten (10) people to a private Madison Square Garden All Access Tour. Tours will take place for 90 minutes between 12:15pm - 2:00pm. Tour content, routes, prices, dates and times are subject to change without notice. Date selection subject to availability.  Must be booked a minimum of two (2) weeks in advance.  Valid through May 2020. Hilton Honors member will be disqualified from claiming the experience if his or her account does not have sufficient Points at time of auction closing. The winning bidder may not resell items and/or experiences redeemed through the Hilton Honors Auction site and may not re-market, resell or otherwise transfer or dispose of an experience without obtaining Hilton Honors' prior written consent. Winner will receive notification of winning bid via email. Members may only redeem for up to five (5) total packages per year. All other Hilton Honors Auction Terms and Conditions apply.
Bid History *
Name Date Quantity Bid
XXXXX1845
Winning (Maximum Bid)
Jul 20, 2019 09:46:14 AM EDT 1 1 pts
XXXXX3664
Winning (Maximum Bid)
Aug 14, 2019 08:54:10 AM EDT 1 1 pts

* The Number of Bids may differ from the count listed in the Bid History due to Maximum Bids being recorded as single bids. For more information on Maximum Bidding, please click here.

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What is Auto Bid Extend?

The Auto Bid Extend feature ensures that bidders will always have a chance to challenge bids placed in the final seconds of an auction. When indicated on a listing page, if a bid is placed during the last 5 minutes of an auction, the auction will automatically extend for an additional 5 minutes from the time of the latest bid. The auction will close once all bidding activity has stopped for a period of 5 minutes.