When will I find out if mine is the winning bid on the Hilton Honors experience?
We will notify you by email immediately following auction closing if you have won, and will follow up by contacting you shortly after to confirm necessary details to fulfill your auction experience. So please make sure the contact information in your Hilton Honors profile is correct. In addition, you can check to see if you have won by visiting the Hilton Honors Auction site and checking the status of your bid in the Bid Status section.
Is there a limit to how many Hilton Honors experiences I can redeem for?
You may redeem up to five (5) experiences within a calendar year. Please note that if you are bidding on multiple Hilton Honors Auction experiences at the same time, you must have sufficient Points in your account to cover all bids.
I won an experience but have not received the details of my Hilton Honors reward. What do I do?
Enjoy a meaningful family summer getaway at Hilton Garden Inn Hangzhou Lu'niao, where your child can make new friends and learn about the natural world. Our nature exploration class explores intriguing insects, discovers constellations, considers the power of nature and opens their eyes to the wide world around them.
You'll have lots to talk about at a family buffet dinner before retiring to your elegant Mountain-View Guestroom at Hilton Garden Inn Hangzhou Lu'niao.
This experience for two (2) adults and one (1) child includes:
-Choice of one (1) nature exploration class for the child to participate in: insect observation and cartography (available Fridays) or star observation and cartography experience (available Saturdays)
-One-night stay in a Mountain-View Guestroom at Hilton Garden Inn Hangzhou Lu'niao, with breakfast
-Buffet dinner at the Garden Restaurant
Please note this package does not include rail or airfare. Valid for Weekend stays (Fridays-Sundays) through September 30, 2019.
Terms & Conditions
Five (5) packages are available. Package includes (a) choice of one (1) nature exploration class for one (1) child: insect observation and cartography (available Fridays) or star observation and cartography experience (available Saturdays), (b) one (1) night stay in a Mountain View Guestroom for two (2) adults and one (1) child at Hilton Garden Inn Hangzhou Lu'niao, (c) breakfast for two (2) adults and one (1) child, (d) buffet dinner for two (2) adults and one (1) child at The Garden restaurant. Package does not include rail or airfare. Valid for weekend stays (Fridays-Sundays) through September 30, 2019. Subject to availability. Blackout dates apply: September 13-15, 2019. Must be booked a minimum of 24 hours in advance. Hilton Honors member will be disqualified from claiming the experience if his or her account does not have sufficient Points at time of auction closing. The winning bidder may not resell items and/or experiences redeemed through the Hilton Honors Auction site and may not re-market, resell or otherwise transfer or dispose of an experience without obtaining Hilton Honors' prior written consent. Winner will receive notification of winning bid via email. Members may only redeem for up to five (5) total packages per year. All other Hilton Honors Auction Terms and Conditions apply.