My Hilton Honors Experience was cancelled. Will it be rescheduled?
If the Experience you redeemed does not go on as planned, we will fully refund your Hilton Honors Points. If the event is rescheduled for a later date, our Team will contact you with this information and provide you with the opportunity to redeem the Experience again for the same number of Points.
My Hilton Honors Experience was cancelled. Will my Points be refunded?
Yes, your Points will be refunded and a member of our Team will contact you.
My Hilton Honors Experience was cancelled, but I have already booked my hotel for the duration of this experience. What do I do?
We remain committed to offering you flexibility with booking options in the current environment. Given these unique circumstances, we are making adjustments to our individual booking policies, including those booked with Points, to give you extra peace of mind. You can learn more about Hilton’s cancellation policies here.
I have not seen an update as it relates to COVID-19 affecting my upcoming Experience. Where do I go for information?
Hilton is committed to the health and well-being of our members. We are actively monitoring all scheduled Experiences and should changes occur with your Experience, you will be the first to know. We are offering flexible cancellations for all Experiences through May 31, 2020, and you can contact us at HiltonHonorsExperiences@Hilton.com where our Team Members are standing by to assist you. In the meantime, we encourage you to view Hilton’s complete statement here.
My Hilton Honors Experience was not cancelled, but I am concerned about my health. What do I do?
We are offering flexible cancellations and full Points refunds for all Experiences through May 31, 2020. Please contact us at HiltonHonorsExperiences@Hilton.com where our Team Members are standing by to assist you.
My Experience was not cancelled and involves an overnight stay at a Hilton hotel. What measures are being taken to ensure my well-being?
As it has always been, the safety and security of our guests and Team Members remains our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more rigorous. Those protocols have been outlined here.
Should you still feel concerned, we are offering flexible cancellations for all Experiences. Please contact us at HiltonHonorsExperiences@Hilton.com where our Team Members are standing by to assist you.
Discover what it means to be truly pampered with a two-hour couple's massage at eforea Spa. It all begins with a skin nourishing treatment, followed by a full body massage to relax your mind as you luxuriate in the ultimate herbal bath and share quality time with your loved one in a private spa villa. With acres of lush tropical gardens and breathtaking views of the Karon beachfront, Hilton Phuket Arcadia Resort & Spa provides the perfect escape for you and your loved one to unwind and recharge.
This experience for two (2) includes:
-Two-hour couple's massage at eforea Spa, Hilton Phuket Arcadia Resort & Spa
Please note this package does not include rail, airfare or hotel accommodations. Valid through December 23, 2020.
Terms & Conditions
Package includes (a) two (2) hour couple's massage for two (2) people at eforea Spa, Hilton Phuket Arcadia Resort & Spa. Package does not include rail, airfare or hotel accommodations. Reservations are required and must be made a minimum of two (2) weeks in advance. Classes are held from 12pm-2pm and 4pm-6pm daily. Valid through December 23, 2020. Subject to availbility. Blackout dates apply: December 24-31, 2019; January 1-7, 2020; January 25, 2020 - February 2, 2020; June 6-9, 2020. Hilton Honors member will be disqualified from claiming the experience if his or her account does not have sufficient Points at time of auction closing. The winning bidder may not resell items and/or experiences redeemed through the Hilton Honors Experiences site and may not re-market, resell or otherwise transfer or dispose of an experience without obtaining Hilton Honors' prior written consent. Winner will receive notification of winning bid via email. Members may only redeem for up to five (5) total packages per year. All other Hilton Honors Auction Terms and Conditions apply.
Bid History *
Winning (Maximum Bid)
Nov 6, 2019 07:58:52 PM EST
Winning (Maximum Bid)
Nov 10, 2019 03:05:08 AM EST
* The Number of Bids may differ from the count listed in the Bid History due to Maximum Bids being recorded as single bids. For more information on Maximum Bidding, please click here.