My Hilton Honors Experience was cancelled. Will it be rescheduled?
If the Experience you redeemed does not go on as planned, we will fully refund your Hilton Honors Points. If the event is rescheduled for a later date, our Team will contact you with this information and provide you with the opportunity to redeem the Experience again for the same number of Points.
My Hilton Honors Experience was cancelled. Will my Points be refunded?
Yes, your Points will be refunded and a member of our Team will contact you.
My Hilton Honors Experience was cancelled, but I have already booked my hotel for the duration of this experience. What do I do?
We remain committed to offering you flexibility with booking options in the current environment. Given these unique circumstances, we are making adjustments to our individual booking policies, including those booked with Points, to give you extra peace of mind. You can learn more about Hilton’s cancellation policies here.
I have not seen an update as it relates to COVID-19 affecting my upcoming Experience. Where do I go for information?
Hilton is committed to the health and well-being of our members. We are actively monitoring all scheduled Experiences and should changes occur with your Experience, you will be the first to know. We are offering flexible cancellations for all Experiences through May 31, 2020, and you can contact us at HiltonHonorsExperiences@Hilton.com where our Team Members are standing by to assist you. In the meantime, we encourage you to view Hilton’s complete statement here.
My Hilton Honors Experience was not cancelled, but I am concerned about my health. What do I do?
We are offering flexible cancellations and full Points refunds for all Experiences through May 31, 2020. Please contact us at HiltonHonorsExperiences@Hilton.com where our Team Members are standing by to assist you.
My Experience was not cancelled and involves an overnight stay at a Hilton hotel. What measures are being taken to ensure my well-being?
As it has always been, the safety and security of our guests and Team Members remains our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more rigorous. Those protocols have been outlined here.
Should you still feel concerned, we are offering flexible cancellations for all Experiences. Please contact us at HiltonHonorsExperiences@Hilton.com where our Team Members are standing by to assist you.
Enjoy swaying coconut trees and warm ocean breezes during a getaway to Haikou. Settle in to your King One Bedroom Deluxe Apartment at Hilton Haikou for two nights of stunning bay and city views. Take a dip in the heated indoor pool, where your child will enjoy a private swim lesson with an instructor. Sharpen your chef skills by creating an in-suite meal, with ingredients and recipe provided. Discover rich Chinese history with a tour of the Hainan Museum. Top off your stay with the best of local Hainan cuisine with dinner at Senses Restaurant.
This experience for three (3) includes:
- Two-night stay in a King One Bedroom Deluxe Apartment at Hilton Haikou Hotel, with breakfast
- Dinner of local delicacies at Senses Restaurant
- Gift box of ingredients for an in-suite DIY cooking session, recipe included
- A private swimming lesson for your child, plus indoor swimming pool access for two adults
- Tour of the Hainan Museum, including round-trip transfer
Please note, this package does not include rail or airfare.
Terms & Conditions
One (1) experience is available for three (3) people (two (2) adults and one (1) child under 12). Experience includes: (a) two-night stay in a King One Bedroom Deluxe Apartment at Hilton Haikou, (b) daily buffet breakfast at hotel, (c) buffet dinner at Senses Restaurant, (d) a set of ingredients, including recipe, for an in-suite DIY cooking session, (e) one-hour private swimming session for the child, (f) access to the indoor swimming pool for two (2) adults, (g) day tour to Hainan Museum, including round-trip transfer. Hainan Museum is closed on Mondays. Subject to other closing date arrangements. Package does not include rail or airfare. Valid for trips through March 31, 2020. Subject to availability. Blackout dates apply, including December 23-25, 2019; January 24 - February 2, 2020; February 13-15, 2020. At least seven (7) days advance reservation is required. The winning bidder may not resell items and/or experiences redeemed through the Hilton Honors Auction site and may not re-market, resell or otherwise transfer or dispose of an experience without obtaining Hilton Honors' prior written consent. A Hilton Honors member will be disqualified from claiming the experience if his or her account does not have sufficient Points at the time of auction closing. Winner will receive notification of winning bid via email. Members may only redeem for up to five (5) total packages per year. All other Hilton Honors Auction Terms and Conditions apply.
Bid History *
Dec 22, 2019 11:56:57 PM EST
Dec 21, 2019 12:31:19 AM EST
Dec 22, 2019 11:54:44 PM EST
Dec 21, 2019 12:31:19 AM EST
Dec 19, 2019 04:57:43 AM EST
Dec 13, 2019 12:19:10 AM EST
Dec 3, 2019 03:59:53 AM EST
Dec 2, 2019 09:08:27 AM EST
* The Number of Bids may differ from the count listed in the Bid History due to Maximum Bids being recorded as single bids. For more information on Maximum Bidding, please click here.