how it works

My Hilton Honors Experience was cancelled. Will it be rescheduled?

If the Experience you redeemed does not go on as planned, we will fully refund your Hilton Honors Points. If the event is rescheduled for a later date, our Team will contact you with this information and provide you with the opportunity to redeem the Experience again for the same number of Points.

My Hilton Honors Experience was cancelled. Will my Points be refunded?

Yes, your Points will be refunded and a member of our Team will contact you.

My Hilton Honors Experience was cancelled, but I have already booked my hotel for the duration of this experience. What do I do?

We remain committed to offering you flexibility with booking options in the current environment. Given these unique circumstances, we are making adjustments to our individual booking policies, including those booked with Points, to give you extra peace of mind. You can learn more about Hilton’s cancellation policies here.

I have not seen an update as it relates to COVID-19 affecting my upcoming Experience. Where do I go for information?

Hilton is committed to the health and well-being of our members. We are actively monitoring all scheduled Experiences and should changes occur with your Experience, you will be the first to know. We are offering flexible cancellations for all Experiences through May 31, 2020, and you can contact us at HiltonHonorsExperiences@Hilton.com where our Team Members are standing by to assist you. In the meantime, we encourage you to view Hilton’s complete statement here.

My Hilton Honors Experience was not cancelled, but I am concerned about my health. What do I do?

We are offering flexible cancellations and full Points refunds for all Experiences through May 31, 2020. Please contact us at HiltonHonorsExperiences@Hilton.com where our Team Members are standing by to assist you.

My Experience was not cancelled and involves an overnight stay at a Hilton hotel. What measures are being taken to ensure my well-being?

As it has always been, the safety and security of our guests and Team Members remains our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more rigorous. Those protocols have been outlined here.

Should you still feel concerned, we are offering flexible cancellations for all Experiences. Please contact us at HiltonHonorsExperiences@Hilton.com where our Team Members are standing by to assist you.

know what you’re looking for? find it here.

50,000-150,000 Points

Browse all

closing soon

Browse all

add to watch list

Culture

Experience Colonial Magic with a Guatemala City Getaway 

Guatemala City, Guatemala

80,000 pts

Sold Out

add to watch list

Music

Private Madison Square Garden All Access Tour

New York, NY, USA

100,000 pts

Redeem

add to watch list

Music

Private Radio City Music Hall Stage Door Tour

New York, NY, USA

100,000 pts

Sold Out

add to watch list

Culture

Experience Colonial Magic with a Guatemala City Getaway 

Guatemala City, Guatemala

80,000 pts

Sold Out

add to watch list

Music

Private Madison Square Garden All Access Tour

New York, NY, USA

100,000 pts

Redeem

add to watch list

Music

Private Radio City Music Hall Stage Door Tour

New York, NY, USA

100,000 pts

Sold Out

trending experiences

Browse all

Food

Indulge in the Ultimate Sunday Brunch at Conrad Cent...

Singapore

50,000 pts

Redeem

Music

Private Madison Square Garden All Access Tour

New York, NY, USA

Closes In 21d, 19h

100,000 pts

Redeem

Culture

Experience Colonial Magic with a Guatemala City Geta...

Guatemala City, Guatemala

Closes In 20d, 19h

80,000 pts

Sold Out

Music

Halsey Concert Tickets

Atlanta, GA, USA | June 24, 2020

Closes In 61d, 19h

100,000 pts

Redeem

Food

Indulge in the Ultimate Sunday Brunch at Conrad Cent...

Singapore

50,000 pts

Redeem

Music

Private Madison Square Garden All Access Tour

New York, NY, USA

Closes In 21d, 19h

100,000 pts

Redeem

Culture

Experience Colonial Magic with a Guatemala City Geta...

Guatemala City, Guatemala

Closes In 20d, 19h

80,000 pts

Sold Out

Music

Halsey Concert Tickets

Atlanta, GA, USA | June 24, 2020

Closes In 61d, 19h

100,000 pts

Redeem

Discover more incredibleHilton Honors experiences

Browse all

find more amazing experiences

music sports culture food

short on Points

no worries

Purchase additional Points and unlock your Dream Big experience.

buy now
Want to see the latest bidding activity?

Click 'Reactivate' below to enable Real Time Bid Refresh and see the most recent bidding activity, or click 'Cancel' to keep it disabled. Please visit the FAQ page to learn more about Real Time Bid Refresh.